At the Provo Library, we offer a number of different options for holds. Not only can patrons put items on hold when they are checked out, they can also place holds on checked in items. Items are pulled and placed on the self-service hold shelves within a few days of the hold being placed.
When your hold comes in, you'll receive an email or text notification letting you know it's ready. After four days, your hold automatically expires and we remove the book from the hold shelf, so be sure to get here quickly!
Finding the book you've placed on hold can be a little bit tricky the first time you do it, so here's what you'll want to know. The hold shelves are located in the northwest corner of the adult reference section, around the corner from the circulation desk. We organize our hold shelves by the beginning letters of the borrower's last name. The holds are not alphabatized beyond the first letter or two, so look through the entire letter section that applies to you.
Here's the process for finding your hold after you've been notified by email or text that it's ready.
- First, find the letter marker closest to your name; for instance, if your name is "Rider," find the section labeled "R." If your last name is “Ryder”, find the section labeled “RO.”
- Notice that the "RO" section is split between two shelves. If your last name is “Rogers” your hold could be on either of these shelves. If we have lots of holds for a particular letter marker they will continue onto the next shelf.
- Once you’ve found the shelf with your last name, look for the title of the item(s) you’ve been notified about. Items are grouped by the date we placed it on the hold shelf, so your holds might not be right next to each other.
- Check the paper slip in the item for the first four letters of your last name and the last four numbers of your library card. If you have more than one card on your account, the number will correspond to whichever card was used to place the hold.
Can't find your hold? There are a few common reasons for this:
The hold has expired
Double check when you received your hold notification. If it's been more than four days, the item will no longer be held for you. It may not have been checked out or held for someone else yet, though, so check in at the circulation desk to find out.
You placed the hold under another card number
Was the hold placed under the card of a household member with a different last name? Make sure you're checking in the right section.
It's a new or popular DVD
Based on how long waitlists are and the number of people waiting per copy, new and very popular DVDs are held in the circulation department instead of on the hold shelves. If your DVD isn't on the shelves, ask at the circulation desk, and they can bring it out for you.
Please be courteous to your fellow patrons; if you remove an item by mistake, take it to the Circulation desk to be re-shelved. If you need any other help finding or checking out your holds, please come to the Circulation desk around the corner from the self-service hold shelves. We’d love to help you!
Lastly, be sure to check out your holds once you've found them! The holds can only checked out to the account they are associated with, so make sure you have the correct card number and pin with you.