Today is National Library Workers Day! There are 89 wonderful individuals that keep our library running smoothly throughout the year. Here is a little list of what they are busy doing each day and how essential each one of them is.
Our Director makes all the hard decisions and keeps us on track to provide Provo with the best services, collections, facility, and programs possible. He is assisted by an executive assistant and a receptionist who together keep our human resource and financial paperwork accurate.
The Adult & Teen Services Department is headed up by a manger who supervises thirteen busy librarians who buy books, create adult, teen, and family programs, process magazines, ILLs, prepare book club sets. Most importantly, they spend hours at our two Reference Desks answering questions and helping patrons find what they need, access our computers or wifi, print, and request services.
The Children’s Department also has a busy manager along with nine librarians who help our young patrons at the Children’s Reference Desk, create amazing displays, and present all those amazing children’s programs including the Fairy Tea Party, Big Guy Little Guy, and the Children’s Book Festival. This department also includes five entertaining performers who present those lively story times throughout the year.
Our Support Services Department has three different divisions all led by our Support Services Manager. The Circulation staff includes a supervisor and thirteen clerks who all help get items checked in and out. They identify books that need repair and manage our lost and found. They also help patrons get library cards, take care of fines or other account issues, and keep items moving so that our thirteen busy pages can get those items back out on the shelves quickly and accurately. This wonderful group of people often has books back on the shelf with 24 – 48 hours, which is impressive!
The Technical Services staff is small, just five people, but they take on the herculean task of processing all those shiny new items that are purchased each year. We have a receiver who gets the whole process started when items are shipped to the library, two busy catalogers who make sure each item appears in the catalog correctly, and two hard working processing clerks who make sure they get the right stickers, stamps and covers to quickly make them available for our patrons.
Finally, the last division included in our Support Services Department is our Systems staff. These five patient guys keep our computers up and running, and we have A LOT of computers. Add to that keeping our network and catalog safely behind monitored firewalls and also keeping our website running like it should and these men accomplish a great deal each and every day.
Our Events staff is headed by an events coordinator and his assistant. They work long days facilitating the hundreds of meetings that take place in our beautiful building each year from 9:00 in the morning to 9:00 at night. They are assisted by our “set-up” guy who sets up all those chairs and tables in each room. This department also employs four security guards who help keep the building and our patrons safe as they man our Welcome Desk and keep an eye on things.
Behind the scenes we have a Facilities Maintenance Technician and eight stalwart custodians who come to work in the early hours of the day to make our building shine! They keep our floors vacuumed and cleaned, our bathrooms clean and stocked, and all those chairs and tables used in our many meeting rooms put away. These are some of our quiet heroes and they make us look good!
And last but not least, our Community Relations Department. This energetic group of people manage our promotions and marketing, arrange all our wonderful author visits, keep delightful exhibits in the attic, and will soon also manage our new Basement Creative Lab. They consist of a Coordinator and her assistant, two docents to greet you in The Attic, and an incredibly creative graphic artist that makes all those pretty posters and displays promoting everything we have going on.
Wow! That’s a lot of work! These people definitely deserve a day to be celebrated. Some of them you see when you visit us and many of them are quietly working behind the scenes. I want to sincerely thank each of them for making this a wonderful place to work and the absolute best library for our patrons.