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Frequently Asked Questions

 Getting a library card and maintaining your account

How do I get a library card?

Photo Identification - Picture ID issued by government, school, or employer

Proof of Permanent Address - A document bearing the applicant's name and current address (it cannot be Photo ID)

You will need to fill out a pdflibrary card application either in person or from our website and bring in photo identification and proof of your permanent address. This cannot be your photo ID. Visit the circulation desk to be issued your card.

More detailed information can be found on our Getting a Library Card page.

Can my child get their own library card?

Children from 0 - 17 years old may have their own library card, but it will be attached to the account of their parent or legal guardian.

How old do I need to be to have my own library account?

You must be 18 years old to get your own library card. More detailed information can be found on our Getting a Library Card page.

I live in Orem. Can I get a library card?

Yes! All Provo and Orem City residents are entitled to a Provo City Library Card. See our Getting a Library Card page for more information.

I live in Provo Canyon and have a Provo mailing address; can I get a free library card?

Homeowners in Provo Canyon, including Spring Dell, Sundance, and on South Fork Road are not located within the Provo City boundary and are not eligible for a free resident library card. You may purchase a non-resident card for $50 for six months or $100 for a year of library use.

Can I get a library card if I don’t live in Provo or Orem?

You can get a library card if you don't live in Provo or Orem, but there is a fee associated with the card ($50 for six months/$100 per year). Go to the Getting a Library Card page for more information.

How often does my library card expire?

Library cards expire every two years for residents or 1 year for college students and educators. Renew at the Circulation Help Desk or by calling 801-852-6660.

How do I update my contact information?

You may login to the Library's catalog online and see your contact information but it cannot be updated online. To update your contact information you can do this in person or over the phone (801-852-6650). We will ask for your library card number or, in person, you may show a photo ID.

Why is my library card no longer in your system?

Every three years we delete borrowers who have not used their card in over four years.

How do I change my PIN?

For your protection, never share your PIN.
To change your PIN:

  1. On the online catalog, log in to your account by entering your Library card barcode and current PIN.
  2. Once you are logged in, go to “My Account, then open the “Personal Information” tab.
  3. Click on “Change PIN” in the menu below the “Personal Information” tab.
  4. Enter your current and new 4-digit PINs (numbers only), and click the “Update” button.

If you have forgotten your PIN, please go to the Library’s Circulation Help Desk and show a picture ID issued by a government entity, school, or your employer. Call 801-852-6660 during Library hours for more information.

Report a lost or stolen library card

Report lost or stolen library cards immediately to the appropriate library staff.  Call 801-852-6660 or visit the Circulation Desk in the library.

Pay fines and fees for late, lost, or damaged library materials
  • Fines and fees may be paid at the Circulation Desk with cash, check, credit, or debit cards.
  • Fines and fees may also be paid at the Self Check units with either debit or credit cards.
  • Online payments are accepted through PayPal. Log in to your account on our online catalog. Go to My Account. Click on the Fines tab. Select PayPal. You may pay with your PayPal account or a debit or credit card.
  • Library privileges, including borrowing materials and using public computers, are suspended when your fines exceed $10.00.  You may purchase a temporary internet pass if your account is suspended.
  • If your account has a balance of more than $25.00, it may be sent to a collection agency, after notification efforts (always make sure we have your correct address).
  • You may make partial payment of fines.
  • If you pay for lost materials, please keep your receipt.  If the lost materials are found and returned to the library within three months you will receive a refund.  
  • Bring damaged materials to the Circulation Desk.  If an item is damaged beyond normal wear and tear, a fee may be assessed, or you may need to pay the full replacement cost of the item.

 Finding a book or audio/visual item

Do you have any eBooks?

Provo City Library provides immediate access to thousands of best-selling eBooks, audiobooks, and magazines. Free access is provided for all Provo City Library card holders in good standing.

Questions about how to use this service? Call 801-852-6661, come in to the library, or click on the “Ask a Librarian” tab on the right side of the screen if you need assistance with your device, your account, or anything else!
Do you have any books for sale?

Yes, we have a Used Book Store located across from our Circulation Desk. We also hold periodic book sales in our Ballroom. More information can be found our on Book Sale page.

Can you suggest a book for me to read?

We have several services available to help you find a good book to read.

Our Booklists suggest books in groups by genre, reading level, time period, award winners, etc.

Our Book Review blogs feature reviews of books our librarians are reading. Teen and Adult book reviews will tell you if it’s a staff pick, an audio pick, or a clean read.

Our Author Read-Alikes page can help you find a book based on an author that you already know and love.

Try our Personalized Reading Recommendation service: tell us a few things about the books you like to read and one of our librarians will tailor a recommendation list just for you!

How can I find a book I read years ago?

The Library catalog does not retain a record of any items previously checked out. However, we would be happy to try to help you find the book. The most valuable resource is the collective knowledge of all the Provo City Librarians. We also provide free access to NoveList Plus with a Provo City Library card, a premium online resource that allows you to describe a book and then a list of results with the same keywords are returned.

To contact a librarian either call 801-852-6661 or click on the “Ask a Librarian” tab located on the right side of the screen.

How can I find the reading order for a book series?

Provo City Library has put together a great resource listing all book series owned by the library. The Book Series Order section of our website can be found by browsing under “Reading” in the drop-down menu at the top of every page. Once there, you can browse a list of authors organized alphabetically or you can search for a specific series by clicking on Search and typing in the author or title of the series or a title of a book in the series. Once you click on a specific author, you will find the reading order for the various book series by that author. The library owns the books listed unless otherwise noted.

 Checking out, renewing items, returning items, and holds

Are there any limits on how many items I can check out?

There are no limits on the number of books, magazines, or CD's you can check out at one time. There is a limit of 8 DVD's per account at one time.

Ebooks and downloadable audiobooks have a limit as well. For OverDrive and RBdigital items, there is a limit 10 items checked out at a time per account.

How do I renew an item?

To use the online renewal system, you will first need to log into your account.

This is done by clicking the link “Login” found at the top right corner of the library website. Clicking this link will open a page requesting your library card number and pin.

Once you have logged in, click the “Checkouts” tab to show the list of items currently checked out. On the left of each title is a box to select that item. You can select all items at once by selecting the box with 'Select all' listed next to it.

Once you have selected all items you wish to renew, click the 'Renew' button at the bottom of the list. You may only renew an item once and then only if there are no requests pending. If you have already renewed an item, your item record will show a “2” under the “Times Renewed” column, instead of a zero.

Items can be renewed more than once, but you must bring it into the library to renew it.

If you prefer, you can call the library (801-852-6650) and request to have the item renewed over the phone, if that item has not already been renewed before or if there are no reservations for that item.

How do I hold an item that shows it is available?
  • Option One: For items that show at least one copy "Available" please call the Reference Desk at 801-852-6661 or click on the “Ask a Librarian” tab located on the right side of the screen to have the item pulled from the shelf and held for you. We will hold the item for 48 hours at the Refrence Desk.
  • Option Two: If you don't need it right away, you can just click on the "Place Hold" hold button. The item will be located and pulled from the shelf within 24 hours. You will then be notified once the item is ready for pickup. These holds are placed on the hold shelves around the corner from the Circulation Help Desk and will be held for 4 days.
How will I be notified when something is ready for me to pick up?

If you have placed a hold on an item and it is ready for you to pick up, you should receive notification by email, phone as a recorded message, or via text message. Email or phone notifications are selected when you set up your library account but can be changed at any time by calling the Circulation desk at 801-852-6673.

Library notices by text can be signed up for by following these instructions.

How long do you hold items for?

Your item will be held for 4 days. You will be notified by phone, email, or text message when the item is ready for you to pick up.

Where do I pick up my holds?

After you receive notification by phone, email, or text message, you have 4 days to pick up the item(s) from the self-service holds shelves located around the corner from the Circulation Help Desk.

Items are loosely organized into sections by the first letter or two of your last name.

Some popular items are kept behind the Circulation Help Desk. If you can't find your item, be sure to ask for help.

Where do I return items I have checked out?

Outside: Drop boxes are located both on the north side of the library parking area and on the north side of the underground parking garage.

Inside: Drop slots are located in the wall across from the security desk.

Can I return my Orem Public Library books to Provo City Library?

Unfortunately, no. While Provo residents can check out books at the Orem Public Library (and vice versa) our libraries are independent of each other, so Orem Public Library books cannot be properly checked in. Any Orem Public Library materials are put aside in our Circulation Work Room. Materials belonging to Orem Public Library are sent back about once a month.

 Purchasing items and donations

Can I suggest an item be purchased by the Library?

Yes please! We love patron suggestions. You can make a purchase suggestion by filling out our Purchase Suggestion form.

Please read through the instructions to ensure we can best serve your needs. Once you have made a suggestion a librarian will assess the request and let you know if we decide to acquire the item or not.

Why do you only buy 5 copies of popular DVDs?

Because our budget is limited, we must limit the number of popular DVDs that we buy so that we can purchase a wide variety of movies.

Most DVDs are released on Tuesdays. Checking the catalog every Tuesday morning ensures that you will be one of the first people in line for the title.

Do you accept donations?

The Library accepts donations of materials with the understanding that the Library may make whatever use of the material it feels appropriate.

Materials not needed in the collection will be placed in the Library’s book sale; donated to other libraries, educational institutions or charitable organizations; or discarded.

For more information on what types of items are accepted as donations, see our donating materials page. You may also be interested in reading our complete Materials Selection Policy.

 Finding a list of Audio/Visual items

Do you have a list of all of your DVDs?

While we do not have a comprehensive list of our DVD collection, you can access a list through our catalog. On our library homepage, click the magnifying glass icon in the 'Search catalog' window located at the top right corner without entering any search terms. This will take you to the catalog home page. Just under the Provo Library logo, there is a drop menu with 'Everything' listed. Open this drop menu and select 'Movies' and click the 'Search' button. Note: you do not need to enter anything into the search box.

This will produce a list of all our audiobooks. To filter out formats such as DVD (entertainment) vs. DVD - NF (Nonfiction), select the desired option under 'Collection' found in the gray menu on the left side. The results can be narrowed further, using the other limiters from this menu, if you wish.

We do maintain a list of all new Audio/Visual materials purchases in the last year. Under the “Reading” drop-down menu located at the top of every page, look for New Audio/Visual Materials.

Do you have a list of all of your Books on CD?

While we do not have a comprehensive list of our Books on CD collection, you can access a list through our catalog. On our library homepage, click the magnifying glass icon in the 'Search catalog' window located at the top right corner without entering any search terms. This will take you to the catalog home page. Just under the Provo Library logo, there is a drop menu with 'Everything' listed. Open this drop menu and select 'Audio Books' and click the 'Search' button. Note: you do not need to enter anything into the search box.

This will produce a list of all our audiobooks. To filter out formats other than books on CD, select the option 'Audio disc' under the format menu found in the Limit Search Results column on the left of the page. The results can be narrowed further, using the other options listed, if you wish.

We do maintain a list of all new Audio/Visual materials purchases in the last year. Under the “Reading” drop-down menu located at the top of every page, look for New Audio/Visual Materials.

 Frequently requested services

Do you have a notary public?

We do not have a notary public at the Provo City Library. You can search for one by city or zip code using the Registered Notary Search.

Do you fax?

Unfortunately, the Library does not provide fax services. However, we offer a few alternatives.

  • First, the copy machine on the 1st Floor has the ability to scan a document and email it. This is a free service. Many times, businesses will accept emailed documents in place of faxed ones.
  • Second, scan and email yourself the document. Then use a free online fax service such as Hello Fax. Instructions are available at the Reference Desk.
Do you proctor exams?

Yes, we can proctor some exams. More information can be found on our Test Proctoring page including the request form to request the library proctor your exam.

 Getting on the Wi-Fi, using a computer, printer, or copier

Do you have free Wi-Fi?

Yes, Provo City Library provides free wireless internet access. Just ask at the Reference Desk for details or call 801-852-6661.

Wireless printing in the library is also available while using your wireless device (computer, smartphone, etc.). Simply follow these instructions.

Do you have a scanner?

The copy machine behind the 1st Floor Reference Desk can scan documents and send them to an email address. Use of the scanner is free of charge.

For help, look for instructions next to the copy machine or you can ask one of the librarians at the 1st Floor Reference Desk.

There is also a traditional photo scanner located on the 2nd Floor of the Rogers New Wing. Learn more about our photo scanner and other media transfer stations.

How can I print at the library?

All computers can send documents to the print release terminal on the first or second floor.

  • B&W $.10 per page
  • Color $.50 per page

Details:Pay for and release your files at the print release terminal on the first or second floor by logging in with your library card number or the number on your computer pass. You can preview and select each job you would like printed. Pay for your printouts using the vending device or speak to a librarian if you wish to use a credit/debit card ($1.00 minimum charge). Your documents are available to print or reprint anytime on the day they are sent to print from the public library terminals. There are instructions at the print release terminal or you can ask a librarian for help.

Wireless printing from your own device or home computer is also available. Simply follow these instructions.

Do you have a color copier?

We do not have a color copier. However, our color copier/scanner can send a document to an email address, and then you can print color copies from a computer. Color printing is $0.50 per page.

 Meeting and studying at the library

Can I rent a meeting room?

Yes. We have 6 public meeting spaces that can be rented to groups or individuals. Please call the Scheduling Office at 801-852-6657 for information about these rooms and their availability or see our Room Scheduling page.

Do you have any study rooms?

Yes, there are three private study rooms available for use at the Provo City Library. One room (referred to as our Smart Room) contains collaborative technology allowing users to attach laptops and mobile devices to a large TV screen. This room requires a Provo City Library card to reserve.

  • Patrons can use these rooms for up to two hours each day.
  • Rooms can be reserved for the current and next week, starting on Monday.
  • Rooms not reserved in advance are available on a first-come, first-served basis.
  • Study rooms are open to patrons 14 years of age or older.

To make a reservation, please call 801-852-6661 or click on the “Ask a Librarian” tab on the right side of the screen.

 Library hosted programs and classes

Do you offer any computer classes?

The library has a variety of resources to help people who are learning to use computers and computer software, but we do not presently offer classes.

Get individual help from your friendly librarian!

Want help learning basic computer skills? Need assistance updating your resume? Not sure how to download an eBook? We can help! Submit this request form or call 801-852-6661 to schedule an appointment.

Additional resources:

  • Computer software tutorials from Learning Express Library for PC or MAC. Learn about Microsoft Office products, Computer Graphics and Illustration, and Operating Systems with online tutorials.
  • Computer books can be found on the 2nd Floor of the Rogers New Wing in the 004 to 006 sections.

Questions? Call 801-852-6661 or click on the “Ask a Librarian” tab located on the right side of the screen.

Where do I find out about author events at the library?

Our AuthorLink page has all of the information on our upcoming author events. This page is located in the “Programs” drop-down menu located at the top of every page.

You can also sign up for our AuthorLink Newsletter to get a monthly email listing any upcoming author events.

When are your story times?

There are a variety of Library Story Times for different age groups and needs. These programs occur at different times throughout the morning and some evenings. Some programs require pre-registration. For more information and a complete list of our story times, please see our Story Times page.

 Books for sale

Do you have any book sales?

Yes, our Used Book Store is located across from our Circulation Help Desk. It is always open during library hours.

We also hold periodic book sales in our ballroom.

 Volunteering at the library

Do you have any volunteer opportunities?

Yes, we have a variety of volunteer opportunities in the Library. Volunteers help with special events and book sales, and they help in the various departments in the library.

You can be a volunteer if you are at least fourteen years old (14-18 years require parent/guardian consent form filled out), complete a volunteer application, and pass a police background check.

You can also find out more about other volunteer opportunities in our area.

Questions? Call 801-852-6661 or click on the “Ask a Librarian” tab located on the right side of the screen.

 Employment opportunities

How do I get a job at the library?

How do I find employment opportunities at the Provo City Library?

The Provo City Library is a part of Provo City and all open positions are filled through the Provo City Human Resources Department.  Open positions are listed at  Provo City's employment page.  You can also view application instructions for any job with the city of Provo.

Two positions, Clerk/Page & Security Guard, are kept open continuously.   We keep open files at the Human Resources Office and when an opening occurs, all submitted applications are considered.  If you have any questions concerning any position at the library call the Human Resources department at 801-852-6180.

Current employment openings at the Provo City Library

 Parking at the library

Park at the Library

Parking is free for Library patrons and attendees of scheduled events in the building. A one-level underground parking garage may be entered from the east side of the library, off 100 East. Clearance for the parking garage is 8’ 3”.  Any unauthorized vehicle left overnight in the underground parking lot may be towed at the owner’s expense. Two above-ground parking lots frame the library on the north and south.

Parking for Events in the Academy Ballroom

For easiest access to the Academy Ballroom, enter the underground parking garage off 100 East.  Drive the length of one side of the garage, turn right and park near the yellow “Academy Entrance” sign.  Go through the Academy Entrance, walk down the hall to the elevator, and select 3rd floor.  You will be facing the Ballroom as you step off the elevator.

Locate handicapped parking at the Library

For easiest access to the Library, park in the South above-ground lot, parallel to 500 North. There are three accessible parking stalls available and a wheelchair ramp to the right of the library doors.  Additional accessible parking is available in the underground garage on both the north and south sides of the building. Take the elevator up one floor to reach the library.

For easiest access to the Academy Building which includes the Ballroom, other meeting rooms, and Project Read, enter the underground parking garage off 100 East.  Drive the length of one side of the garage, turn right and park near the yellow “Academy Entrance” sign. Two accessible parking stalls are located near this entrance. Go through the Academy Entrance, and use the elevator at the end of the hall.  The Ballroom is on the third floor; the Events Office, Project Read, and most meeting rooms are on the second floor.

 

 

 

 

English

Como...

Donando a la Biblioteca

La Biblioteca aceptará gustosamente su donación de libros y de media de visión o música.

  • Por favor, no aceptamos revistas.
  • No aceptamos películas que tengan  la categoría de “R”

Dejar sus donaciones en:

  • El primer piso en el escritorio de Referencia 1
  • La caja de donación localizada en el cuarto donde esta la copiadora del primer piso.
  • El escritorio de Circulation Help.

Los libros deben  estar en condición aceptable.

  • No deben tener moho
  • No deben tener paginas manchadas o coloreadas
  • No le deben faltar páginas

Los artículos que no son añadidos a la colección van a ser ofrecidos de venta durante una de las ventas de libros .

Como ser voluntario en la Biblioteca

Provo City Library esta continuamente aceptando voluntarios en diferentes áreas de la Biblioteca. Hay oportunidades como poniendo libros y materiales en las estanterías, ayudando en las clases de computación, o asistiendo en los cuentos para niños. Todos los interesados deben llenar y devolver la aplicación (esta en la pagina Web o en el escritorio de referencia del primer piso) la cual será enviada a las oficinas de la ciudad de Provo para hacer un chequeo de antepasados, lo que toma usualmente una semana. Tome nota que el voluntario debe tener por lo menos 14 años de edad y todos los menores de 18 años deben devolver el consentimiento paterno con la aplicación.

Para ser voluntario de la Biblioteca

  • Descargar o recoja y llenepdf la aplicación y el consentimiento paternal si es menor de 18 años.
  • Devolver las aplicaciones, sea en persona al escritorio de referencia del primer piso o por correo a: Volunteer Coordinator, 550 North University Ave, Provo, UT, 84601

Si tiene preguntas llamar al: 801-852-7658

Como encontrar oportunidades de trabajo en la Biblioteca de Provo

La Biblioteca es parte de Provo City y todos los puestos que se abren van a ser procesados por medio del departamento de Recursos Humanos. La lista de puestos que se abren van a estar en el Internet: http://www.provo.org/departments/human-resources. Instrucciones para aplicar a cualquier trabajo con Provo City las puede encontrar en: https://apply.provo.org/ojasplash.php.

 Dos puestos, uno de empleado de oficina/paje y otro de guardia de seguridad, se mantienen constantemente abiertos. Retienen una lista de las personas que aplican en la oficina de Recursos Humanos, a la que recurren cuando hay una vacante. Si tiene preguntas acerca de algún puesto en la Biblioteca puede llamar al Department of Human Resources (Departamento de Recursos Humanos) al 801-852-6180.

Puestos actuales que están abiertos en al Biblioteca   

Solicitar un artículo (libro, música, DVD etc.) de la Biblioteca
Extender su periodo de prestar
Cambiar su contraseña

Su contraseña es 1234, al menos que usted la cambie.
Para su protección,  favor cambie la contraseña  a un número de cuatro digitales que usted escoja.

Para cambiar la contraseña (PIN)

  1. Al entrar en nuestra pagina web,  busque la palabra “catalog, entre en su cuenta escribiendo los números de su tarjeta y la contraseña 1234 (al menos  que la haya cambiado)
  2. Una vez en su cuenta, vaya al tabulador  “my account
  3. Haga clic en “profile” en el menú bajo el tabulador “my account
  4. Ponga su nuevo (PIN) de cuatro  digitales (números solamente), haga clic en el botón  “Update”

Si se olvida de su contraseña (PIN), favor llame al: 801-852-6660 durante el horario de la Biblioteca. Tiene que proveer el número de su tarjeta y contestar una pregunta clave de seguridad para que le demos su número de contraseña en el teléfono.

Informar la pérdida o robo de su tarjeta

Esto se debe hacer tan pronto como lo descubra, al personal apropiado. Llame al 801-852-6660 o visite el Circulation Help Desk (escritorio de circulación) en la Biblioteca.

Accesar al internet
Reservar un cuarto de estudio
Rentar una sala
Pedir un guía para recorrer la Biblioteca

Esto se puede hacer llamando a Suzanne (801-852-7680).

Hacer un pedido para coordinar un programa con el apoyo de la Biblioteca

Para pedir apoyo de programas en Español puede llamar a Suzanne (801-852-7680).

Sugerencia de compra de algún libro material en Español

Favor de hablar o llamar a Suzanne (801-852-7680).

Pedir libros de préstamo de otra Biblioteca

Favor de hablar o llamar a Suzanne (801-852-7680).

Pedir necrología  del periódico del Daily Herald

Favor de hablar o llamar a Suzanne (801-852-7680).

Obtener mapa o direcciones a la Biblioteca

Estamos localizados en 550 North University Avenue. El edificio es muy fácil de encontrar; es de ladrillo rojo y tiene estilo de castillo.

Aparcar en la Biblioteca

El aparcar es gratis para las personas que vienen a la Biblioteca y para los que atienden a funciones hechas en el edificio. Tenemos un piso subterráneo para aparcar. Se puede tener acceso a la entrada por la calle 100 East. El alto de la entrada es de 8’ 3”. Cualquier vehículo que dejan en este aparcamiento va a ser remolcado a costo del dueño del vehículo.   Hay dos aparcamientos a los costados del edificio al norte y al sur.

Aparcamiento para eventos en el Library Ballroom (Salón de Baile)

Para acceso fácil, entre al garaje subterráneo (entrada por 100 East). Vaya hasta la segunda entrada que va a decir “Academy  Entrance” y tome el elevador hasta el tercer piso, cuando salga va a estar al frente del “Ballroom”

Aparcamiento para incapacitados

Para entrar en la Biblioteca,la mejor manera es de estacionarse en el estacionamiento de cualquier  puerta paralela a la 500 North. Hay tres sitios para incapacitados y un deslizador para los que tienen silla de ruedas. También en el aparcamiento subterráneo puede tomar los elevadores pasando las entradas e ir un piso mas que es el piso donde hay acceso a la Biblioteca.

Para acceso rápido al lado de la Academia para ir al Ballroom o a Project  Read (proyecto de lectura) o a algún otro salón de reunión, entre al aparcamiento  subterráneo (entrada por la 100 Este), vaya a la segunda entrada que es amarilla y dice “Academy Entrance”. Hay dos sitios para aparcar para los incapacitados. Use el elevador al final del pasillo. El salón “Ballroom” esta en el segundo piso, la oficina de eventos, el Project Read, y lalgunas salas de reunión están en el segundo piso.

Verificar quien es usted enseñando identificación con foto
  • Una identificación con foto dada por el gobierno,  escuela, o su sitio de empleo es necesario para  obtener una tarjeta de la Biblioteca.
  • Cuando aplique  para sacar una tarjeta para la Biblioteca tiene que presentar dos cosas: una identificación con foto y una prueba de dirección, son mandatorios.  Favor de traer un reciente recibo de renta, talones de su cheque de pago, o una carta o cuenta que le llegue por correo a la dirección donde esta viviendo actualmente, no puede tener fecha de mas de tres meses.
  • Estos requisitos protege su privacidad y su cuenta en la Biblioteca. También la Biblioteca es responsable de mantener en buen estado los materiales que le han encargado los residentes de Provo City.